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Customer information concerning the coronavirus situation

Updated last on 13 November 2020 at 15:50 p.m.

This page covers issues that Elo customers should know in light of the current coronavirus situation. The page will be updated as necessary.

Please contact Elo’s Customer Services as soon as possible if you are having difficulties paying your YEL or TyEL invoices as a result of the corona situation. Elo’s collection service can also assist you with payment agreement matters, if necessary. We answer quickly and endeavour to help you in the best possible way.

You can reach Elo’s Customer Services weekdays from 8 a.m. to 4:30 p.m. at tel. +358 (0)20 694 730 and the collection service at tel. +358 (0)20 703 5400.



Elo’s Online Service is the fastest way, for example, to adjust your YEL income or request a payment extension for your insurance contributions.

Go to Elo’s Online Service >

We are also available to assist you by phone:

If you are a self-employed or corporate customer and the information below does not answer your questions, please contact Elo’s Customer Services by phone at  +358 (0)20 694 730 weekdays from 8 a.m. to 4:30 p.m.

If you are a private customer and you are unable to find answers concerning your pension or rehabilitation matters, Elo’s pension and rehabilitation experts are available by phone at +358 (0)20 694 726.

Information for self-employed persons and employers

Payments and collection

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Rents and real estate

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Lay-offs

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Reporting to the Incomes Register

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YEL income

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Sickness allowance

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Unemployment allowance

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Quarantine

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Terminating enterpreneurial activities

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Insurance while working abroad

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Information for private customers

Pensions

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Rehabilitation

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