Voice of the Customers: Elo's Online Service Develops According to Customer Wishes
/ Article
Elo's online service has been revamped according to our customers' wishes and has received a new look. At the beginning of the year, many of our customers participated in surveys and interviews that mapped out the user experience and usefulness of the online service. We thank each participant!
Various status images, summary information, current news, and information about webinars and trainings were requested for the online service. Our customers also wished for improvements in the visual appearance of the service and search functionality, as well as changes to make the overall service easier to understand and navigate. Based on the feedback, we have selected several development areas that will further improve the online service.
Updated Appearance and Personalization
The online service now has a more modern and user-friendly appearance. In the future, the service will be more personalized so that we can offer new company-specific recommendations. This way, the needs and interests of our diverse customers are better taken into account. At the same time, the recommendations make the use of the service more pleasant and useful.
Trainings and Webinars
Trainings and webinars will soon also be available on the online service. These will allow customers to deepen their knowledge and receive up-to-date information about the services offered by Elo.
Clarifying Services
We will also focus on providing a clearer overview of the services offered by Elo. This helps customers ensure that they can take advantage of everything suitable and available for their company. A clearer service package makes transactions smoother and more efficient.
Utilize the Best Aspects of the Online Service
The online service received the best ratings for its usefulness and the smooth handling of matters. In addition, the findability of the information needed by the customer and the clear language were top-rated. Customers feel that there is a lot of data and functionality. The rehabilitation and pension pages received particular praise.
The most used services of the online service are checking and changing pension insurance information, printing certificates, and making changes related to invoices.
Practical Tips for Utilization
1. Checking and changing pension insurance information: Check and update your pension insurance information regularly. This helps you ensure that all information is correct and up-to-date.
2. Downloading and printing certificates: Take advantage of the possibility to download, print, or forward the necessary certificates easily and quickly through the online service. This saves time and effort when you need certificates, for example, for authorities or employers.
3. Making changes related to invoices: If you need changes to your invoices, such as changing the billing method or requesting an extension, you can do so conveniently through the online service. This makes managing invoices smoother and easier.
Remember to take advantage of the opportunities offered by the online service and keep your information up-to-date. This way, you ensure that you get the most out of the services offered by Elo.
The development work of the online service will continue, focusing on the responses to the surveys. We also hope for continuous feedback on your experiences with Elo's online service.